Use this form for questions regarding our products, questions regarding your order, submitting a return/exchange, or general questions.
Your satisfaction is guaranteed when you order from Shiva Urban. We offer a 7-day Return & Exchange Policy.
Please inspect your order upon receipt and contact us immediately if the item arrived damaged or if you received the wrong item. We will re-ship or refund. Please note that you must contact us within 7 days from the date your order was delivered. If 7 days have gone by since delivery; unfortunately, we can’t offer you a refund or exchange.
If you’re not happy with your order, you may return it. Simply return it to us within 7 days from the date your order was delivered. To be eligible for a return, your item must be unused and in the same condition that you received it and cannot be damaged or missing parts to be eligible for return. You will receive a full refund as soon as the item is back intact with us.